The Claim Process – Umbrella Insurance
Your Rights When Making a Claim
You have the same rights and responsibilities as a policyholder with respect to a Homeowners policy as with regard to most other types of policies. To review those rights and responsibilities, see the Insurance Consumers Bill of Rights.
In virtually all states, insurance policies contain an “implied covenant (provision) of good faith and fair dealing”. This means that both sides must treat each other fairly and reasonably in all aspects of the handling of covered claims. Failing to do this can result in different consequences, depending on your state. The point that is important to remember is that this duty exists and is a serious one.
Insurance contracts are purchased by consumers to provide peace of mind and financial security. The principles and obligations that attach are consistent with this concept.