- How is the arbitrator or appraiser to be selected? Is the selection procedure fair?
- Is the ruling of the appraiser or arbitrator final and binding, or can either side “appeal”?
- What issues or questions are subject to arbitration?
- Is arbitration limited to determining the amount to be paid for a claim, or can any dispute with the insurance company, including allegations of insurer bad faith or fraud, be subject to arbitration?
- Are there any “legal” restrictions on the arbitration or appraisal? For example, are formal rules of evidence to be used? What documents or files can be obtained prior to the hearing? Is either side permitted to have an attorney? When can arbitration or appraisal be demanded? Can the insurer wait for years and then suddenly demand a time-consuming arbitration proceeding?
- Who pays? Is the cost paid by either side, or is it divided between the claimant and the insurer?